FAQs

Call 270.699.9500 Monday-Friday 8:30-4:30 to schedule an appointment.

When calling to schedule an appointment please have the following patient information ready:

  • Patient’s full name (including middle initial)
  • Date of birth
  • Current address and phone number
  • Current insurance information
  • Physician’s name who you wish to schedule appointment with
  • Purpose of the appointment*

*It is important to let the scheduler know about all of the concerns you would like addressed during your appointment so we can schedule the appropriate amount of time to care for your needs.

Yes. Our new Walk-In Clinic allows patients to be seen Monday through Friday 8 am to 5 pm without an appointment. Visit our services page to learn more.

Yes we provide interactive telehealth services by computer, phone or tablet.

We have providers available to treat patients 2 years old and above.

MASTERCARD, VISA, CASH, CHECK, & HSA CARDS. We also offer payment plans and self pay discounts.

The Advance Care Card is an option for patients that have a balance they can not afford to pay with their own card within 3 months or less. Advance Care Card offers payment plans at 0% interest and no annual fees. You can apply on their website.

Please call your physician’s office as soon as you realize you will not be able to keep your appointment. We prefer all cancellations be made at least 24 hours prior to your scheduled appointment time. This will allow us to give another patient the opportunity to be seen.

Yes. As a service to our patients, primary insurance is billed. Please be sure to keep us informed of any insurance coverage changes and call our billing specialist if you have any questions regarding health insurance coverage.

We accept most insurance plans except for Anthem/United Healthcare Medicare Advantage plans, and Molina Medicaid

Our physicians and nurses are with patients throughout the day, so it is usually not possible for them to immediately answer phone calls. We will return your call as soon as possible. To help us get back to you quickly leave us your full name, date of birth, reason for the call and current phone number.

The best option is to always call your pharmacy FIRST and request a refill. If your refills have expired the pharmacy will notify us of your request and we will address this as quickly as possible.

You will need to call our office and schedule a visit with one of our providers. Your employer may fax the appropriate paperwork to our office, or you may bring with you to your appointment. Please allow up to 10 business days for paperwork to be completed.

Didn't Find The Answer You Were Looking For?

Give us a call at (270) 699-9500 anytime Monday-Friday 8:30-4:30.

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